Claims Management

Get your claims sorted hassle-free. We’re here to ensure the claim process goes smoothly and take some stress off you so you can focus on keeping things running.

Here's how our claims process works:

Our in-house claims experts are here to look after you from the moment you notify us of a claim, right up until completion. They will guide you through the paperwork and liaise with the insurer, advocating for you all the way through. 

After you have initialised your claim, our claims team will get to work behind the scenes and be in touch whenever there is an update or development. Of course, if you have any questions along the way, we’re only a phone call or email away. You can count on us to have your back through the whole process.



You can notify us by phone, email or complete the online claims notification form.



Acknowledgment of your claim will be received within 48 hours during office hours.



We’ll take your claim to the insurer and keep you updated along the way.



We’ll notify you as soon as your claim is underway and take you through the process.



All sorted! You’re back on track. You can reach out to us if you have any questions.

How to notify us of a claim

If you have experienced an incident where a claim must be lodged, please get in touch with us as soon as possible using one of the options below. The sooner we’re notified, the sooner we can help you.