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Business Cyber Insurance Insurance Insurance Insights

Why Brokers Need Your Details (And Why It Matters More Than Ever)

Insurers have significantly tightened their underwriting over the past 12 – 18 months, and the level of data required before quoting has increased acrosss the board.

What’s changed?

Insurers are now scrutinising risk information far more closely than they used to. Where a brief overview may have been enough in the past, underwriters today want specifics: detailed claims histories, updated asset values, current risk management practices, workforce numbers, and revenue breakdowns. We are essentially asking for the works.

It’s not about being difficult. It’s about insurers protecting their books in a tougher market.

And here’s the reality: incomplete or vague information leads to higher premiums, coverage restrictions, or declined quotes.

Why we’re asking (again)

We know it can feel repetitive. You provided this information last year, and your business hasn’t changed significantly. Why do we need it all over again?

Because insurers treat every renewal as a fresh underwriting exercise. They’re reassessing your risk profile based on current information, not last year’s data. If we don’t provide comprehensive, accurate details upfront, we lose negotiation power, and potentially you may lose more as a result.

What good information gets you:

  • Sharper pricing – Underwriters price what they understand. The clearer the picture, the tighter the premium.
  • Broader coverage – Detailed risk information helps us argue for better terms, higher limits, and fewer exclusions.
  • Faster turnaround – Complete submissions avoid the back-and-forth that delays quotes and eats into your renewal timeline.
  • More options – Insurers are more willing to quote and complete when they have confidence in the information.

Our commitment to you

We are not asking for details to tick boxes. We’re asking to secure the best possible outcome for your business. Every data point you provide gives us leverage to negotiate on your behalf, and in this market, that leverage matters.

We also get that you’re busy. If there’s a way we can make the renewal process easier by pre-filling forms, scheduling a quick call instead of lengthy emails, or consolidating requests, please let us know. We’re here to make this work for you, not add to your workload.

What this means for your business

The insurance market hasn’t changed, and neither have the expectations around risk information. The more detail we have, the harder we can push for competitive terms. It might feel like extra effort now, but it translates directly into better cover and better value when renewal time comes.

As always, if you’ve got questions about what we’re asking for (or why), we’re happy to walk you through it.

Categories
Business Claims Insurance Insurance Insights

We Helped a Client Recover More Than Just a Vehicle 

One of our landscaping clients faced a costly setback when the incorrect fuel was accidentally added to their work vehicle, causing significant damage.

With the vehicle off the road, their ability to operate and generate income was immediately affected.

At first, the insurer approved the claim. However, they later advised that they had misread the policy and that the claim, including both repairs and downtime would not be covered.

Four weeks after the claim was lodged, and with no new information provided, the insurer reversed their decision due to their own error.

This sudden change left our client feeling confused and under pressure. The business had already been disrupted and the claim outcome had shifted. 


Our role as your insurance claim support 

This is where our team stepped in to provide them with insurance claim support.

Our insurance claim support team reviewed the situation and challenged the insurer’s decision. We highlighted a few key points: 

  • The client had been open and honest from the start
  • The insurer had already indicated the claim would be covered
  • The delay in changing the decision put the client at a disadvantage 

The insurer finally agreed to cover the repair. However, they still declined the downtime insurance claim.

We didn’t stop there. Given that downtime cover had been clearly discussed earlier with the insurer, we continued to push the matter further.

We escalated the case to a Dispute Resolution Officer. We also continued negotiations over several months to seek a fair outcome. 

Landscaping work vehicle under repair after fuel damage, representing business insurance claim and downtime support

The outcome

After persistent follow-up and strong advocacy from our insurance claim support team, the insurer agreed to cover both the repair and the downtime claim.

This result made a real difference to our client. It helped them recover financially and get their business moving again. 

Key takeaways:


Business insurance claims do not always go smoothly. Decisions can change, and the process can feel overwhelming.

This is where having a broker can make a real difference.

Without insurance claim support, many business owners do not have the time or energy to challenge claim decisions or navigate disputes. Some may even accept an outcome that is not fair.

When you work with a broker, we handle the business insurance claim process for you. We advocate on your behalf as your insurance claim support and deal with the insurer directly.

You can focus on your business, knowing you have someone in your corner when it matters most. Learn more about our claim services. here.

Claims contact information

1800 809 132 (choose option 1 for claims)
cl****@**********om.au

Categories
Business Insurance Insurance Insights

Why Run-Off Cover Matters More Than You Think

When we asked our Insurance Advisors what cover they wish clients took more seriously, one answer stood out: run-off cover.

Many business owners with Professional Indemnity insurance cancel their cover when they retire, sell their business, or stop trading.

They often think they no longer need insurance.

But without run-off cover, they will not be protected for work they did in the past.

What Is Run-Off Cover?

Run-off cover is an extension to Professional Indemnity insurance. It protects a business after it stops trading.

Professional Indemnity insurance is a claims-made policy. Because of this, it is important for businesses to add run-off cover.

To understand this, it helps to see how different types of insurance work.

Occurrence-Based Insurance (e.g. Public Liability)

Most insurance, such as Public Liability insurance, respond based on when an incident happens.

For example:

  • A business had Public Liability insurance from 2010 to 2015
  • Someone slipped at the business premises in 2014
  • The claim was made in 2020

In this case, the policy from 2014 can still respond. This is because the incident happened while the insurance policy was active.

Claims-Made Insurance (e.g. Professional Indemnity)

Professional Indemnity insurance works differently.

It is a claims-made policy. This means there must be an active policy when the claim is made.

For example:

  • A business had Professional Indemnity insurance from 2010 to 2015
  • The business stopped trading and cancelled the policy in 2016
  • A claim was made in 2020 about advice given in 2014

Even though the business had insurance when the advice was given, there is no active policy in 2020 when he claim is made.

Because of this, there will be no cover to protect the business.

Without run-off cover, the business will need to pay legal costs, settlements, or compensation themselves.

Other common claims-made insurance include:

  • Cyber Insurance
  • Management Liability insurance

How Run-Off Cover Helps

This is where run-off cover is important.

If a business takes out run-off cover after it stops trading, it can still be protected if a claim is made later.

Run-off cover is especially important for:

  • Retiring business owners
  • Businesses being sold
  • Professionals changing industries
  • Anyone cancelling a claims-made insurance
Small business owner speaking with insurance broker about run-off cover protection

Why Run-Off Cover Matters

Claims for advice or professional work can take years to appear.

Sometimes a problem is not found until long after the job is finished.

The Good News

Run-off cover is often cheaper than active insurance.

The cost can also go down over time as the risk reduces.

Many industries suggest around 7 years of run-off cover. But the right time depends on the business, contracts, and industry.

Speak to Your Broker Before Cancelling Cover

It may feel natural to cancel insurance when closing a business or retiring.

But without understanding future risk, it can lead to serious financial problems later.

Before cancelling any claims-made insurance policy, speak with your broker about run-off cover.

A short conversation today could help protect you from a costly claim in the future.

Categories
Business Cyber Insurance Insurance

Liability Insurance: Why Litigation Costs Make It Essential

Running a business comes with risks. Accidents, property damage, and legal claims can happen at any time, even when you’ve done nothing wrong. That’s why liability insurance is so important.

At its core, liability insurance is triggered when a claim of negligence is made against you or your business. Even if you did nothing wrong, defending yourself in court can be very expensive. Liability insurance for businesses helps cover both the costs of being found negligent and the significant expenses involved in defending a claim.

Liability insurance protects your business if someone says you caused them financial loss, injury, or property damage. It covers both any compensation you might owe and the legal costs of defending yourself.

This coverage is essential because defending a claim, even if you did nothing wrong, can cost tens or hundreds of thousands of dollars. Liability insurance makes sure you don’t have to pay these costs yourself.

What does Liability Insurance cover?

Liability insurance is meant to protect you from:

  • Claims of negligence – if someone alleges your actions (or failure to act) caused them financial loss, injury, or property damage.
  • Legal defence costs – including lawyer’s fees, court filing costs, expert witnesses, and settlement negotiations.
  • Damages or compensation – if you are found liable.

This applies to a wide range of scenarios, from a customer slipping on your premises to damage caused to someone else’s property while on a job site.

What is the trigger? Negligence

The most common trigger for liability claims is an allegation of negligence. Negligence doesn’t mean you intended to cause harm, it could simply mean someone believes you failed to take “reasonable care.”

For example, a cafe owner might be sued if a customer slips on a wet floor and becomes injured. Another scenario could be a tradesperson being sued if their work is alleged to have caused property damage.

How does it protect your business?

You don’t need to lose a case to lose money. Even if you haven’t been negligent, defending yourself in court can be extremely expensive. Lawyers’ fees, expert reports, and court appearances can quickly add up to tens or hundreds of thousands of dollars.

Liability insurance covers these defence costs, so your business can keep running while the case is ongoing. Without it, you might have to pay out of pocket, which could be a financial blow many businesses can’t handle.

Do you need liability insurance? A broker would know

Liability insurance is not just protection for when mistakes happen. It’s protection against the rising costs of legal disputes and claims, even when you’ve done everything right.

Understanding the level of protection you need can be complex, which is why speaking with an experienced broker can make all the difference. And whether you have questions about your current cover, need guidance on policy options, or want to explore a quote, our team is here to help.

Contact our team at he***@******om.au to discuss your options or request a free quote. Let’s work together to secure your business and keep it thriving.

Categories
Business Insurance News

Two of Our Leaders Named in Insurance Business Asia-Pacific Elite Women 2026

We are incredibly proud to share that two of our senior leaders have been recognised in the Insurance Business Asia-Pacific Elite Women 2026 list, one of the most prestigious acknowledgements of female leadership in the insurance industry across the region.

This year, 70 women across Asia, Australia and New Zealand were named from a field of nominees assessed on leadership impact, influence, innovation and commitment to progress. To have two leaders recognised from our organisation is something we don’t take lightly.

A Big Moment for a Small but Mighty Team

We are a collection of businesses spanning insurance, underwriting, SaaS and premium funding and we turned 40 last year. For a team of just over 40 people, having two leaders named on a list of this calibre is, frankly, a big deal. And we’re going to own that.

Rebecca: Driving Strategy and Technical Excellence

Rebecca, our Chief Insurance Officer, has been instrumental in shaping the technical and strategic heart of our business. She brings deep insurance expertise and a forward-thinking approach to everything she touches and her seat on the Women in Insurance board reflects a commitment to the industry that extends well beyond our four walls.

Kate: Building a Culture Designed to Thrive

Kate, our Chief People Officer, joined with a rich background in diversity, equity and inclusion and has been a driving force behind building a workforce that is genuinely designed to thrive. Not by accident but by design.

Transforming the Business from the Inside Out

What makes this recognition particularly meaningful is what it represents about the way these two leaders have worked together. Over the past year, Rebecca and Kate have collaborated to reshape how our organisation operates from the inside out by building the team by design and redesigning team structures, shifting the focus from presence to output, embedding a values-driven culture, and overhauling the systems our people use every day.

The Results Speak for Themselves

The results speak for themselves: employee turnover reduced by 80%.

Read that again. Eighty percent.

In an era where talent retention is one of the greatest challenges facing businesses of every size, that number is extraordinary and it didn’t happen by chance. It happened because two leaders decided that engagement, culture and people-first thinking weren’t soft initiatives. They were a business strategy.

Building the Future of Work

As we look ahead, our focus continues to evolve. We are actively exploring how AI and emerging technologies can be integrated into our workforce ecosystem in ways that support our people to stay engaged, energised and not overwhelmed. The future of work is something we’re building intentionally, not reacting to.

Looking Ahead with Pride

We are proud of Rebecca and Kate. We are proud of the team that surrounds them. And we are proud to be the kind of organisation, at 40 years young, that still has the appetite to do things differently.

Congratulations to all 70 Elite Women recognised across Asia-Pacific this year. You can read the full report via Insurance Business Asia-Pacific.

Categories
Business Cyber Insurance Insurance Insurance Insights

Protecting Your Business With Cyber Risk Management

Cyber risk is one of the most common threats for Australian businesses. It can disrupt operations and cause serious losses.

To help businesses, the Australian Government released the Essential Eight. This is a set of eight practical cybersecurity strategies. They are designed to help businesses get back to trading quickly after a cyber incident.

Essential Eight Cybersecurity Strategies

The Essential Eight encourages businesses to:

1.Keep software up to date: Regularly update your operating systems and applications to close security gaps.

2. Control access: Only allow authorised staff to make important system changes. Remove access when staff leave.

3. Use strong passwords and MFA: Strong passwords plus multi-factor authentication (MFA) add an extra layer of protection.

4. Limit risky programs: Block or restrict applications and macros that are commonly used to spread malware.

5. Back up data often: Make frequent, secure backups. Test them to make sure you can restore data quickly.

6. Protect against phishing and unsafe sites: Reduce risk from malicious emails and dangerous websites.

7. Have a simple response plan: Know what steps to take and who to contact if something goes wrong.

8. Educate your staff: .Use monthly updates from the Essential Eight team to keep staff aware of the latest cyber threats.

Australian business protecting against cyber risk with Essential Eight cybersecurity strategies

Why Cyber Risk Management Matters

Insurers now look closely at cyber risk management when deciding coverage, premiums, and claims for Australian businesses. Businesses that follow frameworks like the Essential Eight are better prepared if a claim occurs.

Demonstrating these controls can also help negotiate stronger coverage or lower premiums.

What You Should Do?

If you’re reviewing your insurance or risk management, now is a good time to consider how the Essential Eight cybersecurity strategies could be implemented in your business. Contact your broker to discuss these controls in detail.

Categories
Business Claims Insurance Insurance Insights

When One Accident Put a Business on Pause, We Helped Get It Back on Track

For small business owners, work is more than just work. It is your livelihood. So when something unexpected stops you from working, the stress can be huge. This is where strong insurance claims support makes a real difference.

One of our clients in the commercial cleaning industry experienced this when their work vehicle was damaged in an accident. With jobs booked and bills to pay, being off the road was not just inconvenient. It caused real financial pressure.

The client had a Downtime benefit in their insurance policy, also known as business downtime insurance. This benefit is designed to provide income support while a vehicle is being repaired. After the breakdown, the client lodged a claim and received a repair quote that was below their insurance excess. They decided to pay for the repair privately to avoid the excess.

Partway through the repair, the mechanic found more damage. The new quote was now higher than the insurance excess. Because of this, the client chose to have the repair covered by insurance instead.

The insurer approved the repair costs. However, they declined the Downtime benefit. They relied on a policy exclusion because the first repairs had been done privately.

Our role

Our claims team stepped in to provide dedicated insurance claims support during this stressful time. We reviewed the situation and challenged the insurer’s decision. We explained that:

  • Any reasonable person would have made the same choice
  • The client acted in good faith and did not try to mislead
  • The insurer suffered no additional financial loss from the client going ahead with repairs

We kept the client informed at every step. We reassured them and handled the discussions with the insurer so they could focus on running their business. This is an example of strong insurance broker claims advocacy in action.

Small business owner affected by vehicle breakdown during insurance claim

The outcome

Because of our team’s experience and persistence, the insurer agreed to pay the maximum Downtime benefit under the client’s business downtime insurance. The client received the income support they needed during a difficult period. This reduced financial pressure and helped them return to work with confidence.

Key takeaways:

This claim shows why working with an insurance broker matters:

  • Policy wording is not always final, and insurers must follow a fair claims process
  • Experienced claims support can challenge insurer decisions
  • Brokers provide insurance broker claims advocacy in complex situations
  • You don’t have to navigate claims alone

Insurance is about being there when it counts and we’re proud to stand beside our clients when they need it most.

Claims contact information

1800 809 132 (choose option 1 for claims)
cl****@**********om.au

Categories
Business Cyber Insurance Insurance Insurance Insights

AI in Business: Powerful Tool, New Exposures

Artificial Intelligence in business is now part of everyday operations. It helps with admin tasks, data analysis, and customer service. It can also help write messages and emails. AI is a useful tool for saving time and improving efficiency.

For many businesses, using AI is no longer a choice. It is becoming necessary to stay competitive. But every new tool brings new risks, therefore, it is important to understand these risks before relying on AI.

Understanding AI

A simple way to think about AI is to compare it to your home. A robot vacuum or dishwasher can save you time. But they only work well if the space is set up properly. If there are items on the floor, blocked pipes, or the machine is too full, problems can happen.

AI works in the same way.

The more AI is used in your business, the more important it is to control how it is used. You will need to manage what it can access and who is responsible for it.

Without clear rules and controls, businesses may face challenges. Effective AI risk management can help reduce:
  • Data privacy and confidentiality breaches
  • Cyber attacks or system failures
  • Incorrect results or false information
  • Intellectual property or copyright problems
  • Legal or regulatory issues
Artificial intelligence in business: Insurance to manage AI risks

The Role of Business Insurance for AI

From an insurance point of view, protection must keep up with new technology.

Many insurance policies do not clearly cover AI-related problems. This is common when data, cyber risk, or professional advice is involved. Just as you protect your home and contents, you should also protect your business. This means checking your insurance regularly and making sure your coverage matches how your business uses technology, including AI.

Keeping Business Efficient and Protected

AI can make running your business easier and faster. The key is to set it up properly and ensure you have the right protection in place.

If your business is starting to use new technology or is expanding its use of AI, now is the time to talk to your broker. A review of your risk management and insurance cover, including AI risk management strategies will help make sure your protection grows with your business.

Categories
Business Insurance

Commercial Property Insurance: Why Purchase Price Doesn’t Equal Sum Insured

When arranging insurance for a commercial property, many owners make a common mistake: using the purchase price as the sum insured.

On the surface, it feels logical. If that’s what you paid for the property, surely that’s what it’s worth? However, the purchase price doesn’t always reflect the actual cost of rebuilding.

Purchase Price vs. Rebuild Value

It’s important to understand the difference between the purchase price and rebuild value when it comes time to insuring your property. Yes, both relate to what your property is worth, but they represent and serve very different things.

Purchase Price

The purchase price of a property represents the total amount paid to acquire it on the market. It’s affected by several factors, which include:

  • The value of the land.
  • The property’s location and market demand.
  • Broader economic conditions at the time of purchase.

None of these is relevant to an insurer if your building is damaged or destroyed. Insurance is about replacing the structure itself, not the land it sits on.

Rebuild Value

The sum insured is generally expected to reflect the full replacement value of the building, which includes:

  • Demolition and debris removal.
  • Professional fees (engineers, architects, surveyors).
  • Current labour and material costs.
  • Compliance upgrades (to meet today’s building codes).

What’s the difference?

The key difference between purchase price and rebuild value lies in what each represents. The purchase price reflects the property’s market value, including the land, location, and broader economic factors, while the rebuild value focuses solely on the cost to reconstruct the building if it were damaged or destroyed. This includes demolition, debris removal, professional fees, materials, labour, and any upgrades needed to meet current building codes. In short, insurance covers the cost to rebuild, not the market price you paid.

The cost of getting it wrong

If your sum insured is based on the purchase price rather than a professional valuation, you risk being underinsured. And underinsurance doesn’t just affect you in the event of a total loss. It can also reduce your payout even in the case of a partial claim. For example:

  • A property was purchased for $2 million, but the actual rebuild cost is $3 million
  • The sum insured is set at $2 million (instead of $3 million).
  • A fire causes $600,000 worth of damage
  • Because the building was underinsured by one-third, the insurer may pay only two-thirds of the claim (about $400,000)

This could leave you, the owner, with $200,000 out of pocket expenses even though the damage wasn’t a total loss.

professional property valuations matter to help you determine the right cost to insure your property for

Why professional property valuations matter

Construction costs in Australia have surged in recent years, driven by shortages of materials and skilled labour. Without a proper valuation, it’s easy to underestimate the cost of rebuilding today compared to when you purchased the property. A professional building valuation gives you:

  • Confidence that your sums insured are accurate
  • Protection from co-insurance penalties
  • Peace of mind that your biggest asset is covered correctly

It’s best to arrange a professional building valuation every few years and review your insurance sums annually. That way, your cover keeps pace with any changes to your property, as well as rising rebuild costs and inflation.

Avoid underinsurance with proper valuation

The purchase price reflects market conditions, not rebuilding costs. Having a commercial property is already a significant investment, and underinsurance can create unexpected financial strain during claims. To safeguard your investment, arrange a professional building valuation and review it regularly. That way, your insurance truly reflects today’s replacement costs, not yesterday’s market value.

When it comes to protecting your assets and ensuring the sums are properly accounted for, a Broker would be a huge help. If you want advice or are interested in learning about available options for commercial property coverage, reach out to East West Insurance Brokers today.

Categories
Business Insurance

How Underinsurance Can Hurt Even in Partial Claims

When you think of business insurance, you probably imagine it kicking in after a total disaster, like a fire that levels your building or a car that’s completely written off. But what many business and property owners don’t realise is that even if your loss is only partial, being underinsured can leave you with serious financial strain. Shortfalls in coverage can hurt so you need to be prepared before it’s too late.

What Is Underinsurance?

Underinsurance happens when the sum insured on your policy is less than the true replacement or repair cost of your asset. In other words, you’re insured for less than what it would actually cost to rebuild, repair, or replace. It’s surprisingly common especially with the rising construction costs and inflation. So, if you’re not regularly reviewing your cover, this can also leave you underinsured and underprepared.

The 80% Co-Insurance Rule in Australia

In Australia, most commercial property and business insurance policies include a co-insurance (or average) clause set at 80% of the asset’s replacement value.

What this means:
  • If you insure your asset for at least 80% of its true value, the insurer will generally pay the full amount of any loss (up to the sum insured).
  • If you insure for less than 80%, the insurer can reduce the claim proportionally even if the loss is only partial.
Example:
  • True Building Value: $1,000,000
  • Minimum Cover Required (80%): $800,000
  • Insurance Purchased: $600,000 (60% of true value)
  • Loss: $200,000
  • Claim Calculation: (Sum Insured / Minimum Required) X Loss
Example of a claim calculation.

That would be [($600,000 / $800,000) X $200,000] $150,000 paid. Even though the damage was only partial, you’d be $50,000 out of pocket because of underinsurance.

The real-world Impact of underinsurance

  • Unexpected repair bills – You may have to fund a large portion of repairs yourself.
  • Cash flow pressure – Reduced payouts can strain your business finances.
  • Delayed recovery – With less money to repair or replace assets, recovery takes longer.
  • Business risk – In some cases, underinsurance can threaten not just your return to business, but also your overall ability to keep operating.

How to avoid underinsurance

  1. Get regular valuations – Ensure your building, plant, and equipment values reflect today’s replacement costs.
  2. Factor in inflation – Materials and labour costs rise quickly; your insurance should keep pace.
  3. Review sums insured annually – Don’t just renew “as is” each year.
  4. Work with an Insurance Broker – They understand co-insurance clauses and can explain how it will affect you.

Insurance should offer peace of mind, not unpleasant surprises

You take out insurance for security, not for shock and disappointment. But if your cover is less than 80% of the true replacement value, even a partial loss can leave you with a reduced payout.

So, don’t take the risk. Review your business insurance cover with a Broker. They can even recommend professional valuers to ensure your sums insured are accurate to help you avoid the risk of underinsurance.

If you’d like the support, the team at East West Insurance Brokers is ready to help you perform a review and make sure you’re properly protected.