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Tag: Small business insurance

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Business Claims Insurance Insurance Insights

We Helped a Client Recover More Than Just a Vehicle 

Landscaping work vehicle under repair after fuel damage, representing business insurance claim and downtime support

One of our landscaping clients faced a costly setback when the incorrect fuel was accidentally added to their work vehicle, causing significant damage.

With the vehicle off the road, their ability to operate and generate income was immediately affected.

At first, the insurer approved the claim. However, four weeks after lodgement with no additional information provided, the insurer reversed their decision.

They advised that they misread the policy and that the claim, including both repairs and downtime would not be covered.

This sudden change left our client feeling confused and under pressure. The business had already been disrupted and the claim outcome had shifted. 


Our role as your insurance claim support 

This is where our team stepped in to provide them with insurance claim support.

Our insurance claim support team reviewed the situation and challenged the insurer’s decision. We highlighted a few key points: 

  • The client had been open and honest from the start
  • The insurer had already indicated the claim would be covered
  • The delay in changing the decision put the client at a disadvantage 

The insurer finally agreed to cover the repair. However, they still declined the downtime insurance claim.

We didn’t stop there. Given that downtime cover had been clearly discussed earlier with the insurer, we continued to push the matter further.

We escalated the case to a Dispute Resolution Officer. We also continued negotiations over several months to seek a fair outcome. 

Landscaping work vehicle under repair after fuel damage, representing business insurance claim and downtime support

The outcome

After persistent follow-up and strong advocacy from our insurance claim support team, the insurer agreed to cover both the repair and the downtime claim.

This result made a real difference to our client. It helped them recover financially and get their business moving again. 

Key takeaways:


Insurance claims do not always go smoothly. Decisions can change, and the process can feel overwhelming.

This is where having a broker can make a real difference.

Without insurance claim support, many business owners do not have the time or energy to challenge claim decisions or navigate disputes. Some may even accept an outcome that is not fair.

When you work with a broker, we handle the claim process for you. We advocate on your behalf as your insurance claim support and deal with the insurer directly.

You can focus on your business, knowing you have someone in your corner when it matters most. Learn more about our claim services. here.

Claims contact information

1800 809 132 (choose option 1 for claims)
cl****@**********om.au

Categories
Business Cyber Insurance Insurance

Liability Insurance: Why Litigation Costs Make It Essential

Running a business comes with risks. Accidents, property damage, and legal claims can happen at any time, even when you’ve done nothing wrong. That’s why liability insurance is so important.

At its core, liability insurance is triggered when a claim of negligence is made against you or your business. Even if you did nothing wrong, defending yourself in court can be very expensive. Liability insurance for businesses helps cover both the costs of being found negligent and the significant expenses involved in defending a claim.

Liability insurance protects your business if someone says you caused them financial loss, injury, or property damage. It covers both any compensation you might owe and the legal costs of defending yourself.

This coverage is essential because defending a claim, even if you did nothing wrong, can cost tens or hundreds of thousands of dollars. Liability insurance makes sure you don’t have to pay these costs yourself.

What does Liability Insurance cover?

Liability insurance is meant to protect you from:

  • Claims of negligence – if someone alleges your actions (or failure to act) caused them financial loss, injury, or property damage.
  • Legal defence costs – including lawyer’s fees, court filing costs, expert witnesses, and settlement negotiations.
  • Damages or compensation – if you are found liable.

This applies to a wide range of scenarios, from a customer slipping on your premises to damage caused to someone else’s property while on a job site.

What is the trigger? Negligence

The most common trigger for liability claims is an allegation of negligence. Negligence doesn’t mean you intended to cause harm, it could simply mean someone believes you failed to take “reasonable care.”

For example, a cafe owner might be sued if a customer slips on a wet floor and becomes injured. Another scenario could be a tradesperson being sued if their work is alleged to have caused property damage.

How does it protect your business?

You don’t need to lose a case to lose money. Even if you haven’t been negligent, defending yourself in court can be extremely expensive. Lawyers’ fees, expert reports, and court appearances can quickly add up to tens or hundreds of thousands of dollars.

Liability insurance covers these defence costs, so your business can keep running while the case is ongoing. Without it, you might have to pay out of pocket, which could be a financial blow many businesses can’t handle.

Do you need liability insurance? A broker would know

Liability insurance is not just protection for when mistakes happen. It’s protection against the rising costs of legal disputes and claims, even when you’ve done everything right.

Understanding the level of protection you need can be complex, which is why speaking with an experienced broker can make all the difference. And whether you have questions about your current cover, need guidance on policy options, or want to explore a quote, our team is here to help.

Contact our team at he***@******om.au to discuss your options or request a free quote. Let’s work together to secure your business and keep it thriving.

Categories
Business Claims Insurance Insurance Insights

When One Accident Put a Business on Pause, We Helped Get It Back on Track

Small business insurance claim support after vehicle breakdown

For small business owners, work is more than just work. It is your livelihood. So when something unexpected stops you from working, the stress can be huge. This is where strong insurance claims support makes a real difference.

One of our clients in the commercial cleaning industry experienced this when their work vehicle was damaged in an accident. With jobs booked and bills to pay, being off the road was not just inconvenient. It caused real financial pressure.

The client had a Downtime benefit in their insurance policy, also known as business downtime insurance. This benefit is designed to provide income support while a vehicle is being repaired. After the breakdown, the client lodged a claim and received a repair quote that was below their insurance excess. They decided to pay for the repair privately to avoid the excess.

Partway through the repair, the mechanic found more damage. The new quote was now higher than the insurance excess. Because of this, the client chose to have the repair covered by insurance instead.

The insurer approved the repair costs. However, they declined the Downtime benefit. They relied on a policy exclusion because the first repairs had been done privately.

Our role

Our claims team stepped in to provide dedicated insurance claims support during this stressful time. We reviewed the situation and challenged the insurer’s decision. We explained that:

  • Any reasonable person would have made the same choice
  • The client acted in good faith and did not try to mislead
  • The insurer suffered no additional financial loss from the client going ahead with repairs

We kept the client informed at every step. We reassured them and handled the discussions with the insurer so they could focus on running their business. This is an example of strong insurance broker claims advocacy in action.

Small business owner affected by vehicle breakdown during insurance claim

The outcome

Because of our team’s experience and persistence, the insurer agreed to pay the maximum Downtime benefit under the client’s business downtime insurance. The client received the income support they needed during a difficult period. This reduced financial pressure and helped them return to work with confidence.

Key takeaways:

This claim shows why working with an insurance broker matters:

  • Policy wording is not always final, and insurers must follow a fair claims process
  • Experienced claims support can challenge insurer decisions
  • Brokers provide insurance broker claims advocacy in complex situations
  • You don’t have to navigate claims alone

Insurance is about being there when it counts and we’re proud to stand beside our clients when they need it most.

Claims contact information

1800 809 132 (choose option 1 for claims)
cl****@**********om.au

Categories
Business Cyber Insurance Insurance Liability Insurance

Requirements for Getting a Business Insurance Quote

Requirements-for-getting-a-business-insurance-quote.

Getting business insurance is essential, but the first step of obtaining a business insurance quote can be very demanding. This process requires you to provide extensive information about your business, not only for assessing and understanding the potential risks your business may face but also for determining the most effective protection strategies and estimating the overall cost of business insurance. But what exactly is required to get an accurate insurance quote?

1. Business Information

Provide detailed information about your business to make it easier to assess the level of risk associated with insuring your business and affects the total cost of business insurance. This generally includes the following:

  1. Business Name: The legal name of your business.
  2. Business Address: The physical location of your business.
  3. Industry Type: The industry or sector in which your business operates.
  4. Number of Employees: The total number of employees working for your business.
  5. Annual Revenue: The yearly income generated by your business.
  6. Previous Insurance Coverage: Details of your business’s previous insurance coverage (if any).
List down your business assets.

2. Assets and Inventory

Another essential piece of information you need to provide is a comprehensive list of current assets and inventory. This should include specifics about the property where your business operates, the equipment utilised in daily operations, and any other assets requiring insurance coverage. The total value of your assets is factored in the calculation of your business insurance quote and can affect what coverage is recommended which leads to the next thing that needs to be assessed.

3. Coverage Needs

Clearly outline your coverage needs when you’re looking for a business insurance quote. By understanding and clearly expressing the specific protections your business requires, you help your insurance provider create a quote that matches your business’s unique needs. This careful preparation not only leads to a more accurate assessment but also ensures that you get the best and most comprehensive coverage.

Here are some examples:

  • General Liability Insurance – protection against claims of bodily injury or property damage to third parties resulting from business operations.
  • Property Insurance – covers damage to business property and assets due to events such as fire, theft, vandalism, or natural disasters.
  • Cyber Liability Insurance – with the increasing threat of cyberattacks and data breaches, businesses need coverage to protect against losses due to hacking, data theft, or other cyber incidents.
  • Commercial Auto Insurance – if your business owns vehicles or if employees use their vehicles for work purposes, this insurance provides coverage for accidents, injuries, and property damage involving those vehicles. This can be especially useful if employees often travel for work events.
  • Product Liability Insurance – for businesses that manufacture or sell products, this coverage protects against claims of injury or damage caused by defects in those products.

If you need clarification on what other types of coverage your business will need, contact East West Insurance Brokers. We are here to help you assess your requirements and needs to find the best coverage plan.

4. Claims History

Be ready to provide detailed information about any past insurance claims your business has filed, including the nature of the claims and the amounts paid out. Your business’s claims history is a significant factor in determining the cost of your insurance premiums.

Insurance providers use this history to gauge the risk level of insuring your business. A track record of frequent or high-value claims might indicate higher risk, which could lead to increased premium costs. Accurate and comprehensive details about your claims history help the insurance company provide a fair assessment and pricing for your coverage.

Hire a professsional to perform a business risk assessment.

5. Risk Assessment

Factors such as your industry, business operations, location, and safety measures are pivotal in the risk assessment process. Providing detailed and accurate information about these aspects will help ensure that your insurance quote is accurate and tailored to your needs. Many insurance providers include risk assessment services with their policies, offering a convenient option for assessing your business risks. Alternatively, hiring a specialized risk management consultant can provide a more in-depth analysis tailored to your specific industry or business niche.

Conducting your own risk assessment is another viable strategy. Start by identifying potential hazards, vulnerabilities, and threats that could impact your business operations. Also consider external factors from economic conditions, local and global politics, as well as health and environmental issues.

 Staying informed through industry publications and news sources is crucial for anticipating and mitigating future risks. There are multiple online resources available to assist businesses in conducting self-assessments and pinpointing potential risks. Being proactive can empower you to better manage and analyse your business’s vulnerabilities.

Looking for a convenient way to get a business insurance quote?

Conducting your own risk assessment to get an estimate cost of business insurance can be time-consuming, particularly when your priority is managing day-to-day business operations. At East West Insurance Brokers, we understand the importance of your time and the complexities of navigating multiple insurance policies. Our team is dedicated to guiding you through the process and identifying the coverage that best suits your needs. Contact our team today to streamline your insurance process and ensure your business is protected.